In light of the COVID-19 pandemic we wish to reassure you that Vitalograph is fully committed to providing the highest level of customer support at this time. We have implemented government health recommendations and remain fully functional. We continue to provide our national and international customers with equipment, consumables and support services.
These are challenging times for everyone, and we fully appreciate that equipment maintenance may not be a high priority right now. However, this could be an opportune time to have your spirometry and associated equipment serviced and ready for future use with the minimum of impact on your workload.
We have two simple service/repair solutions available:
Return To Base (RTB): Simply send your equipment to us and we will post it back to you.
Collect & Deliver (C&D): DPD will collect your device and return it to you afterwards.
If you require a faster service solution, our fully trained field service technicians are available to visit onsite to ensure that you are fully operational with minimal downtime. These visits are carried out in line with government guidelines. We would ask for personal contact to be kept to a minimum and for equipment to be left somewhere isolated so that they can keep their distance from staff and patients and we are happy to discuss this with you.
Please contact us on 01280 827110 or email firstname.lastname@example.org for more information.
In the pressurised environment of a busy healthcare establishment, equipment breakdowns can be stressful and expensive. Enjoy the peace of mind of knowing that your medical devices have been expertly maintained by Vitalograph, a world leader with over 50 years experience in the manufacture and servicing of medical devices.
Our range of equipment technical support and managed equipment services, plus extended warranty, is designed to give you complete confidence in the accuracy, reliability and traceability of your medical devices.
All Vitalograph devices that have our annual service are automatically covered by our free 5 year parts and labour warranty. Under the terms of the warranty any failure of your Vitalograph device will be repaired free of charge at our Buckingham Service Centre, up to 5 years from date of purchase. Servicing carried out other than by Vitalograph technicians will void this warranty.
A full annual service of your Vitalograph device is undertaken by our highly trained technicians using state-of-the-art testing equipment. This comprehensive service covers -
The PPM Service can be accessed via either Collect & Deliver or On Site option.
Where you have a single Vitalograph device requiring a service, we recommend our Collect & Deliver option. The C&D service is easy to use, plus it saves you money. We simply collect your Vitalograph medical device from your facility, put it in our protective and secured shipping box and deliver it back to you in 5 working days.
If you have multiple devices requiring a PPM Service simply call us to arrange for our technicians to visit your premises and complete the servicing of your devices on-site. An on-site service must be booked 6 weeks in advance.
Firstly thank you very much for coming back to run through the new spirometry machine, we all found it very helpful and were reassured by your guidance.
Since your visit both Vicky and I have done a number of spirometrys, we have also managed to work out a way of attaching the graph readings to patients notes which is great!!
Your technical man, I think his name is Nigel, was so supportive when our IT guy came to install the programme and guided us through the technical bits which we could not understand, so thanks to him too!!
Thank you for your help once again,
You are a great ambassador for your company"
Rolle Medical Practice
In the event of an emergency service or breakdown of your Vitalograph device send it to our Buckingham Service Centre or call us to request collection. Loan equipment is usually available for hire whilst your device is away.
Test & Certification Service is additional to your annual PPM Service for On-Site Service customers. During T&C Service we conduct the annual service and certification on every medical device on your premises. This service covers all your medical equipment other than Vitalograph devices and is charged at an hourly rate. The T&C Service can only be undertaken concurrently with a Vitalograph On-Site PPM Service visit.
"I used to use 2 or three suppliers to test and calibrate our blood pressure and ECG machines but I was keen to find one supplier who could expertly test and calibrate all our equipment. I looked at a few companies but they seemed expensive and I wasn’t confident that they could do everything we needed. A colleague recommended Vitalograph and I decided to give them a try. We booked a full day and I was delighted with the service. The technicians were highly professional and worked around us to ensure there was no disruption to the surgery. All in all it was a first class job and I wouldn’t hesitate to use them again."
Enderley Road Medical Centre
This long term contract is designed to manage your medical equipment efficiently across multiple sites or operatives. We can tailor the service to incorporate a wide range of medical equipment and to suit your needs; including storage, maintenance, certification, allocation, delivery and tracking of all your devices with real-time visibility of their disposition & calibration status.
All our service plans give you instant access to our technical support hotline. Dial: 01280 827177
Vitalograph is a world leading provider of outstanding quality cardio-respiratory diagnostic devices, clinical trial services and medical equipment servicing. With a pioneering heritage of excellence spanning half a century Vitalograph continues to make valuable contributions to effective medical care and enhanced quality of life.